QUALITY CHARTER
Reliability in meeting your expectations is our top priority, which is why we undertake to:
- reply to your request within the hour,
- send you our documentation on the day of your request,
- supply a detailed quote for total transparency,
- provide you with a single contact,
- select the translator /proof-reader team most appropriate to your needs,
- carry out a second in-house proof-reading,
- maintain professional confidentiality (confidentiality agreements apply to all our translators and to certain of our clients),
- insert free of charge, as necessary, a set of client modifications other than author's corrections,
- carry out client satisfaction surveys.
